Agent·e de réservation & support administratif

🌟 Looking for a customer-oriented role in a unique international leisure environment?

Do you enjoy coordinating reservations, supporting visitors and keeping operations running smoothly? Are you organized, multilingual and comfortable juggling commercial and administrative tasks?

Then this Reservation & Administrative Support Agent role in Laeken (Brussels) could be your next career move!

For a well-known international leisure and tourism site located in the north of Brussels, we are looking for a motivated professional to strengthen the commercial team.

🔍 Your role

You will play a key part in group reservations and visitor support, ensuring a smooth customer experience from first contact to follow-up.

Your main responsibilities:

• End-to-end management of group reservations (schools, associations, tour operators)
• Preparing and sending offers and confirmations
• Coordinating with internal teams and external partners (guides, attractions, catering, etc.)
• Updating reservations and customer data in the internal system and CRM
• Answering visitor questions via email, phone and social media
• Supporting the commercial and marketing team with various administrative tasks
• Contributing to events and occasional commercial actions
• Acting as Duty Manager approximately 1 weekend per month (and some public holidays), ensuring smooth on-site operations

Reservations represent around 60% of your time in low season, up to 85% in high season.

✅ Are you the profile we’re looking for?

• Bachelor degree in tourism, administration or equivalent with at least 2 years of experience
• or minimum 5 years of experience in a similar role
• Excellent Dutch, with good knowledge of French and English (spoken & written)
• Strong organizational skills, accuracy and autonomy
• Customer-focused, proactive and a true team player
• Confident with MS Office and CRM tools (graphic tools like Canva are a plus)
• Flexible and willing to work occasional weekends as Duty Manager

🎁 What’s in it for you?

• Permanent contract (full-time or 4/5)
• Gross monthly salary between €2,700 and €3,300, depending on experience
• A dynamic and truly unique working environment
• Free access to numerous attractions and museums in Belgium (for 2 people)
• Discounted meals
• Easy access by public transport
• Legal holidays + 4.5 additional RTT days per year
• On-site work in an engaging, visitor-oriented setting